Gateway Settings

If several people / units are sharing a gateway device, and it's put into bridge mode, only one person / unit will be able to have internet access. And the settings shouldn't be touched anyway unless all users agree.

@user_57m9rv Our expert @EG is correct, however, we may not have the entire context of your account situation with your initial post. Equipment is typically linked to the address/account and is not shared in a communal sense. If you could please send me a DM with your first and last name along with your full-service address, we can get started taking a more in-depth look at your account and provide some insight/options.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

They stated this;

"I live in an apartment community with an Xfinity Bulk Contract. Instead of every unit getting access to a wireless gateway, it comes into the apartment in a closet to a D-link DGS-1100--08PV2 switch."

@user_57m9rv @XfinityBradM 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.