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bhepburn
Expressive Exchange
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26 Messages

Monday, October 5th, 2020 11:00 AM

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Gateway seems awfully hot

Last week, I added Internet service (and telephone as soon as the porting process completes). I picked up a CGM4331COM gateway at the Comcast store, installed and activated it with no issues. My TV service uses a TiVo box, no Comcast equipment there.

 

Shortly after I got everything installed and configured, I noticed that the gateway was hot to the touch. It sits on a shelf, with no restrictions to airflow. Internet searches haven't turned up anything recent about heating problems. Ambient air temperature is in the mid 70's, the top of the Gateway is 120 F. as measured by my IR thermometer.

 

Is this normal?

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4 years ago

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MarcSF

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2 Messages

4 years ago

Mine is hot too and is humming 

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EG

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111.4K Messages

Known issue. Get it swapped out for another. 8 month old dead thread now being closed...

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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4 years ago

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