1 Message
Gateway Restarts by itself
Planned maintenance was completed in my neighborhood on 1/22. Ever since then, my gateway restarts itself 1-3 times a day. It worked consistently before the planned maintenance, so I do not think it's my cables or equipment. I even upgraded my service and got a new gateway on the recommendation of an agent, but its still doing it which reinforces my theory. How do I get someone at Xfinity to check the line maintenance for issues?
XfinityAngie
Official Employee
•
1.8K Messages
3 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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