Gateway restart

Why do I need to restart my gateway almost daily to get the proper internet speeds?

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XfinityVictor

Official Employee

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1.3K Messages

1 month ago

user_3fb69f Hello, thank you for taking the time to create a post. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

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user_3fb69f

Visitor

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2 Messages

Thanks - I have gone thru the automated assistant steps, disconnected the cable and power cords on multiple occasions, ran multiple speed tests, disconnected and removed the small TV sitting next to up - it is on a cabinet, next to a window, in an open space - I do have an Xfinity technician coming out to look at it tomorrow morning.

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1 month ago

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XfinityVictor

Official Employee

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1.3K Messages

user_3fb69f Gotcha, I am glad you have a tech coming out to help. I am confident he will find the cause and fix the issue. I will follow up with you tomorrow to check on your service.

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1 month ago

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Your Home Network

user_3fb69f

Gateway restart

XfinityVictor

user_3fb69f

XfinityVictor

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