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user_41c264
20th Anniversary celebration
1st Topic

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2 Messages

Saturday, June 17th, 2023

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gateway restart times

We've been having brief power outages (<1 min).  Once power is restored, it is well over 10 minutes until we can connect to internet.  Is it normal for the gateway restart (xfi) to take so long? 

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2 years ago

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CCAlicia

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250 Messages

2 years ago

Hi @user_41c264 Thank you for taking the time to reach out to us through Xfinity forums! Did you still need assitance?

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user_41c264

Visitor

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@XfinityAliciaA​ I just want to know how long it typically takes to restart and connect to an xfi gateway.

2 years ago

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CCStephanieK

Problem Solver

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909 Messages

It can take up to a full 30 minutes depending on how long the modem is without power. When performing a simple reboot, it takes around 5 minutes, but loss of power can take longer. Are you still not online yet? 

I no longer work for Comcast.

2 years ago

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