Hey there, @user_p5wu72! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear that you are unable to connect to your new Xfinity Gateway. Just to ensure we are on the same page, did you swap your device or is this a brand-new account? Can you share with us any troubleshooting steps you have completed?
XfinityAdrienne
Official Employee
•
1.5K Messages
9 days ago
Hey there, @user_p5wu72! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear that you are unable to connect to your new Xfinity Gateway. Just to ensure we are on the same page, did you swap your device or is this a brand-new account? Can you share with us any troubleshooting steps you have completed?
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