Visitor
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1 Message
Gateway modem reset
Worked fine all day today until 7:30 pm, then slowed down, I finally reset the modem, and now it won't connect. I have an appointment on Saturday but don't want to wait 4 days to get my internet back.
Visitor
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1 Message
Worked fine all day today until 7:30 pm, then slowed down, I finally reset the modem, and now it won't connect. I have an appointment on Saturday but don't want to wait 4 days to get my internet back.
EG
Expert
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114.7K Messages
21 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityEricB
Official Employee
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2.8K Messages
19 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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