T

Visitor

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1 Message

Friday, June 18th, 2021 8:26 AM

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Gateway modem not working properly

The internet keeps going out and only 2 out of 3 lights are staying lit.

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New Poster

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5 Messages

4 years ago

Just tagging in. I am having the same problem. sigh.

Expert

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111.7K Messages

4 years ago

@thomsonfam_5 

First, check here for info on any possible local outages;

https://www.xfinity.com/support/status

New Poster

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5 Messages

4 years ago

I did, there doesn't seem to be any. I have restarted a few times. Comcast cannot see my modem when I try through their website. The WiFi light on the front just flashes/flickers.

Expert

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111.7K Messages

@Mariuch1722

Please create a new topic of your own here on this board detailing your issue. Please do not hijack someone else's in-progress help thread, thank you. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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746 Messages

4 years ago

@thomsonfam_5 I would be happy to help and look into your internet connection concern. send us a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

Expert

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111.7K Messages

4 years ago

@thomsonfam_5 

Did you check that link for any possible outages ?

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