T

Visitor

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1 Message

Fri, Jun 18, 2021 8:26 AM

Gateway modem not working properly

The internet keeps going out and only 2 out of 3 lights are staying lit.

Responses

New Poster

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5 Messages

1 m ago

Just tagging in. I am having the same problem. sigh.

EG

Expert

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88K Messages

1 m ago

@thomsonfam_5 

First, check here for info on any possible local outages;

https://www.xfinity.com/support/status

New Poster

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5 Messages

1 m ago

I did, there doesn't seem to be any. I have restarted a few times. Comcast cannot see my modem when I try through their website. The WiFi light on the front just flashes/flickers.

Official Employee

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112 Messages

1 m ago

@thomsonfam_5 I would be happy to help and look into your internet connection concern. send us a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

EG

Expert

 • 

88K Messages

1 m ago

@thomsonfam_5 

Did you check that link for any possible outages ?

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