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user_55r2tn
1st Topic

4 Messages

Thursday, January 9th, 2025 3:40 AM

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Gateway light goes red every single day

My modem light goes res every single day. Before that, it would be [Edited: "Language"] slow until i restart it. Should I replace the gateway itself? I’m not trying to play “guess the right phrase” game with a painfully underdeveloped AI customer help system- to get someone to check my modem to grep the logs xfinity can see if theres something wrong with my modem. Can i just bring my modem in and as for a replacement? 

Question

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Updated 

3 months ago

 • Edited

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XfinityMarcos

Official Employee

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2.3K Messages

3 months ago

Hello user_55r2tn, thanks for coming to our Forum for help with your gateway's red light issue. I can see how that would get annoying pretty fast, but I'll do all that I can to make sure we find you a resolution. You can certainly swap your gateway out at an Xfinity Store, however; I'd like to try some troubleshooting with you to either get your service working as it should, or possibly identify the gateway does need a replacement. Before we dive in, what troubleshooting steps have you done on your end? Also, have you noticed if the red light becomes an issue at certain times of the day? 

 

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user_55r2tn

4 Messages

I’ve not noticed any time of day patterns. Nor have I done any troubleshooting. Just happened as I have written. Just that prior to this, comcast’s built in speed test would say im at 116% of expected speeds but my experience browsing anything slows to 56k speeds. And googles speed test said i was wavering around 1-3mbps And my video quality turns terrible as well.

id restart and it would go back to normal speeds on google speed test. That i felt like was daily as well. 

3 months ago

0

XfinityMarcos

Official Employee

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2.3K Messages

 

user_55r2tn, Understood, and thank you for doing a reset, that's usually the best first step you can take. Are you seeing the slow speeds over Wi-Fi, ethernet, or both types of connections? Also, are you using a standalone/personal router along with your Xfinity gateway? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_55r2tn

4 Messages

Gateway just went red right now. About 2 minutes ago. Im just streaming peacock. Wifi only. There are no longer speed issues. It usually just goes red now. 

3 months ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

Good morning! I am checking in. How is everything working for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_55r2tn

4 Messages

Resolved by replacing

3 months ago

0

EG

Expert

 • 

109.9K Messages

3 months ago

@user_55r2tn 

What do the modem's signal status values look like ? Try getting them here; http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

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EG

Expert

 • 

109.9K Messages

3 months ago

@user_55r2tn 

You never posted the stats.... Good luck.

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