zaac2000's profile

New Poster

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2 Messages

Sat, Nov 28, 2020 10:00 AM

Gateway Keeps Dropping Connection

I started this service with Xfinity for internet and cable this past Tuesday before Thanksgiving. I have never been so thoroughly disgusted and disappointed in a service. The cable doesn't work no matter what outlet I try. And I have literally started and restarted the gateway 50 times because it keeps dropping the signal. And don't get me started on the automated help system. Yall should be ashamed of yourselves!!!😡

Responses

EG

Expert

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87.1K Messages

7 m ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

7 m ago

None of that works. There has to be something else going on. Everything is fine from the internet for 10 or 15 minutes and then it just quits.

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