Visitor
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1 Message
Gateway Issues
My internet has went out probably 15 times a day for 3 weeks, and idk where you are supposed to get help. The AI assistant just spams resetting the modem and says Looks Good!
When it goes out i can still ping to the modem and router, and the tracing shows its losing connection at the first comcast hop.
Tightened and replaced the coax cable, tried with and without the router, same results.
XfinityAlyssaA
Official Employee
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2.7K Messages
6 hours ago
Good evening, and thank you for reaching out on our Community Forums regarding your connection concerns @user_olruk9, we truly appreciate it.
I’m sorry to hear that your internet has been going down frequently-that can definitely be frustrating. Are you also experiencing slow speeds when the connection is working?
Additionally, to help us narrow things down, can you confirm if you’re using a third-party modem and router or an Xfinity gateway?
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