3 Messages
Gateway issues
I've had the modem for almost a month now. The first couple weeks went by with no issues. But, since last Thursday, it seems to have issues.
The wi-fi is recognizable and can be saved on devices but it does not connect to the internet anymore. At times, it will disappear from the wi-fi list completely.
I've had to resort to ethernet and a router. They work fine but, around every 30 minutes or so, the Gateway modem seems to do a reset of sorts. Even with the ethernet and router, videos and streams will freeze for about ten seconds and then resume with the gateway reset.
I have done every standard troubleshooting (unplug the modem, app reset, hard modem reset) and the issue persists to this day.
No Responses!