Visitor
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1 Message
Gateway intermittently blinks yellow then green and lose Wi-Fi
I have a Xfinity Gateway that intermittently blinks yellow then green then seems to reboot itself every couple of hours.
From reading the past posts here I understand that this might have something to do with the signal strength so I took the snapshot from the admin page below.
I have tried to reboot the gateway, remove any splitter and check the integrity of the cable line. Nothing seemed to help.
Thanks,
XfinityAdrienne
Official Employee
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1.7K Messages
21 days ago
Good Morning, @user_cy174d! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with your connection, and I do appreciate you sharing what you have attempted to troubleshoot on your end. We would be more than happy to dive further into the account to check the connection at the home. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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