You'll need to hard reset the device back to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. The user name and the password will now become the defaults of admin and password, or it's the password that's written on the label on the bottom or back of the device. As an FYI, you will lose any customized settings, and they will need to be re-configured from scratch.
Thank you for clarifying that @user_6akq72! I see our amazing expert EG share steps on how to reset the device to reset the login. However, you will also need to sign in to the Xfinity app to allow admin tool access. For more information on allowing admin tool access, we have this really handy article here.
EG
Expert
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114.5K Messages
11 days ago
Would you be more specific please.
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user_6akq72
Visitor
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2 Messages
3 days ago
I need my gateway login but I've forgot it and can't figure out how to reset it
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EG
Expert
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114.5K Messages
2 days ago
You'll need to hard reset the device back to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. The user name and the password will now become the defaults of admin and password, or it's the password that's written on the label on the bottom or back of the device. As an FYI, you will lose any customized settings, and they will need to be re-configured from scratch.
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XfinityAldrik
Official Employee
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2.3K Messages
18 hours ago
Thank you for clarifying that @user_6akq72! I see our amazing expert EG share steps on how to reset the device to reset the login. However, you will also need to sign in to the Xfinity app to allow admin tool access. For more information on allowing admin tool access, we have this really handy article here.
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