Contributor
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92 Messages
Gateway hotspot won't turn off
I recently received a newer gateway (XB7), and since then have not been able to successfully disable the "xfinitywifi" and "XFINITY" networks on the 5ghz band. I have toggled the Guest Wifi Hotspot setting through the main Xfinity account website on and off multiple times, with no improvement. What is the correct process, other than using that setting apparently, to get them to go away?
NoNoBadPuppy
Problem Solver
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542 Messages
2 years ago
You will not be able to disable it. Even if you manage to turn it off, it will be re-enabled on the next release/renew cycle of your modem. The only way to get rid of it is to return the leased hardware and buy your own.
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CCKimberly1
Official Employee
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842 Messages
2 years ago
Thank you for Reaching out to our Xfinity Forums, @commodore_dude! (Your username brings back the old days memories, LOL)! Have you gone into the modem settings itself? If not, I will be happy to help walk you through some steps to disable the hotspot. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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NoNoBadPuppy
Problem Solver
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542 Messages
2 years ago
Not sure why this needs to go private. It needs to be be readily apparent to everyone that using hardware supplied by xfinity results in hotspots that can't be turned off, and access to most of the settings for your network are disabled by them.
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commodore_dude
Contributor
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92 Messages
2 years ago
Well, I have not received a response to my DM from several days ago - I see other folks with the XB7 are reporting the same issue, so there is definitely a widespread issue to be fixed...
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schubster
Visitor
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2 Messages
2 years ago
After doing some Google searching, this appears to be a widespread issue. I'm also experiencing this, and even swapped my XB7 to an XB8, did a factory reset, and waited 24 hours. Talking to Xfinity via Reddit (https://www.reddit.com/r/Comcast_Xfinity/comments/zmywqo/modem_is_still_broadcasting_xfinity_ssid_despite/) and getting this escalated.
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Jlavaseur
Problem Solver
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948 Messages
2 years ago
@XfinityGabby Turning it off doesn’t actually turn it off, all it does is disable the Xfinity SSID from being broadcast, it still transmits the signal, Xfinity mobile uses the hotspots as a vital part of their service, connecting to these hotspots you use no data, in my city all the hotspots I connect to with my IPhone, all have have the Exact same Ip address and router Ip address, it kind of reminds me of a round robin type dns from my irc days as a admin, interesting thing about hotspots, I can connect to 3 or 4 simultaneously for very good redundancy and as a diagnostic tool….
(edited)
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EG
Expert
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110K Messages
2 years ago
The original poster has not returned. 3-month-old dead thread is now being closed.
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