Contributor
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46 Messages
Gateway doesn't recognize password when using Admin Tool
I am having problems using the Admin Tool to login to my Gateway. I enter the user name (admin) and the password that I have been using for years. I receive a message telling me that the password is incorrect. The password that I am trying to use is the same password that I use to connect my two iPhones and my Samsung tablet to the Gateway with no connection problems at all. Visitors to my home have used the password to connect their phones without difficulty. Is it possible that there is another password that is used to login using the Admin Tool and I have forgotten it?
CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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EG
Expert
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103.6K Messages
4 years ago
password is the default password for accessing the gateway, unless you changed it at some point. You don't use the network key / password, that is used for giving devices access to your WiFi network.
(edited)
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FDSJr
Contributor
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46 Messages
4 years ago
Thanks very much to both EG Expert and CCAndrew. I tried the default value of "password" and received a message advising me that I am using the default password and I was prompted to change it. I changed the password and all now seems to be well and working fine. Thanks again to both of you for the help.
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EG
Expert
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103.6K Messages
4 years ago
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