If you would like to swap out the equipment today, you can visit a local service center to swap the equipment for free. If you are needing any assistance in locating a service center you can follow this link: https://comca.st/3vbrV4n to locate one near you! Do you know when you will visit the store? I would love to follow up to make sure the swap went well and your new modem is working properly.
EG
Expert
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118.2K Messages
5 years ago
A known issue. There is no fix except for getting it swapped out for another.
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XfinityDena
Official Employee
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4.3K Messages
5 years ago
If you would like to swap out the equipment today, you can visit a local service center to swap the equipment for free. If you are needing any assistance in locating a service center you can follow this link: https://comca.st/3vbrV4n to locate one near you! Do you know when you will visit the store? I would love to follow up to make sure the swap went well and your new modem is working properly.
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