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user_xsp861
1st Topic

6 Messages

Sunday, June 16th, 2024 5:22 PM

Closed

FW.IPv6 INPUT drop , 7345 Attempts,

Hi! I was just reaching out because I have been an Xfinity customer for four years now and I've never really had problems with my Internet. Recently, I started having problems with my Internet and it keeps showing firewall blocked, and then it shows dish next to it. 7345 attempts have been blocked. There are also a few other firewall blocks and my Internet has been spotty. I am having a technician stop out Wednesday. Having the Internet connection drop has been annoying, but that's not my biggest concern. I am very adamant on my security because I work from home at my office and used advance security as well. I just want to know that this is not a security threat. Any insight would be greatly appreciated!

Question

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Updated 

6 months ago

1.5K

4

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XfinityEva

Official Employee

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1.6K Messages

10 months ago

 

user_xsp861 Thank you for taking the time to contact us. Are you still experiencing these issues? Have you recently changed or updated your firewall settings? 
 
Here is a super helpful link for your firewall and setting up the level of security you feel most comfortable with: https://www.xfinity.com/support/articles/advanced-xfinity-wireless-gateway-features
 
Please let me kknow if this helps. 

 

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user_xsp861

6 Messages

Yes, I am still experiencing these issues. I have a technician coming out tomorrow. I have not done anything to the firewall settings.

10 months ago

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user_xsp861

6 Messages

@XfinityEva​ also, I just followed the link and I have already done all this. I have gone to the security of the modem through the web browser and look at the security levels. It is set to low.

10 months ago

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CC_Tony

Retired Employee

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1.4K Messages

@user_xsp861 Thank you for the update. Since you already have a technician, let's hold off on any further troubleshooting until that is completed. 

In the meantime https://internetsecurity.xfinity.com/help/report-abuse has instructions on how to report firewall attacks as well as several other security risks.

10 months ago

0

XfinityBenny

Official Employee

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790 Messages

@user_xsp861 Good afternoon. How was the visit? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_xsp861

6 Messages

the tech said this was the first time he had seen this issue and was not sure how to address it. 

10 months ago

0

EG

Expert

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110K Messages

10 months ago

@user_xsp861 

It's not a security issue. It's just random ever-present background internet noise. Port scanning by bad actors happens all the time. Those messages indicate that the firewall is doing its job, blocking / dropping the attempts. There's nothing to "address" or "resolve".

(edited)

4

user_c3a82d

Visitor

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1 Message

8 months ago

How was this resolved?

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user_vc088b

1 Message

hello -

was this resolved?

7 months ago

0

xxDREAMERxx

New Poster

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4 Messages

6 months ago

Was this resolved?  I can only imagine how many others are experiencing this and not reporting it since its intermittent but hard down when it is down.

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