Frustration with Internet and equipment

@XfinityThomasA​ Hi! I am using my computer and the option on the Xfinity app to test speeds. The issues are happening on my tvs (when they are powered On there is a message that says that the network connection was lost), when I am talking on my phone I am unable to simultaneously use the internet on my phone, and when using my computer I am unable to game or load various websites. When gaming I will get messages stating that the server was slow to respond or messages stating that there is no wifi connection. All issues that I didn’t have prior to switching out the equipment. The modem is currently located in a central room in my home and it is unobstructed.

Thank information helps, thank you, user_wtt9z8. I understand how frustrating that can be, especially when you're trying to stream, work, or connect with loved ones. A few other things to keep in mind that might affect your Wi-Fi experience include:

- Device limitations – Older phones, tablets, or computers may not support higher speeds or the latest WiFi standards.
- Distance from your router – The farther away your device is, the weaker the signal may be.
- Outdated equipment – Older devices can slow down your network for everyone.
- Interference – Nearby Wi-Fi networks, especially during peak hours, can cause signal disruptions.

How are the speeds when testing using a device directly connected to your modem via Ethernet? If speeds are great during a hard connection, there might be something within the home causing interference. Have any newly connected devices been introduced into the home?

Another thing to keep in mind if you're experiencing poor WiFi coverage in specific areas, Xfinity WiFi Extenders might be a helpful solution. They’re designed to expand your WiFi signal to those hard-to-reach spots—like upstairs bedrooms, basements, or far corners of your home—where the signal may be weak or inconsistent. It’s important to know that while Wi-Fi extenders can improve coverage, they aren’t meant to deliver the full speed of your internet plan throughout your entire home. For example, if your plan offers speeds up to 200 Mbps, the extender will help you stay connected in areas where you previously couldn’t—but it won’t necessarily deliver that full speed in those areas.

Not only that, but if multiple devices are using your network simultaneously, it may be worth considering a higher-speed tier, if applicable. Upgrading can help improve your overall network performance by increasing your available bandwidth. At Xfinity, we offer a variety of speed options to fit your household’s needs. You can visit xfinity.com to check your current internet plan and explore available upgrade options.

We’re here to help you get the most out of your internet experience. Let us know if you’d like help choosing the right plan or optimizing your setup!

When completing the speed tests the results always indicate that the speeds are very fast. The devices are not old or outdated. I had no issues prior to connecting the new equipment that was recommended/suggested by Xfinity.