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user_slyovw
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09/03/2026 5:41 PM

Frozen on captive test

I’m able to load the captive portal page after choosing my network. I put my email, password, and get a verification code sent to my phone to log in into my apartment unit’s WiFi. After all these steps the next page loads, but does not inform me I’m connected to the internet and when I check my WiFi settings it says no internet access. 

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1 hour ago

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XfinityMarcus

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2.3K Messages

1 hour ago

user_slyovw thank you for using the Xfinity Community Forums page to reach out. I understand that you have come across some connectivity concerns while attempting to connect to the wireless network. Let's see what we can do to resolve this together. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

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