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viper52985
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14 Messages

Wednesday, August 9th, 2023

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Frequently Disconnected with Arris S33

I have purchased a new S33 and I am frequently disconnected from the Internet. I will post my stats in a minute.

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2 years ago

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viper52985

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14 Messages

2 years ago

I can't get everything to load as expected...I posted everything here:

https://community.surfboard.com/s33-60/frequent-disconnects-on-xfinity-internet-with-s33-1553

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viper52985

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14 Messages

2 years ago

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
20 Locked QAM256 561000000 Hz -2 dBmV 39 dB 12166 53579
17 Locked QAM256 537000000 Hz -2 dBmV 39 dB 10044 42672
18 Locked QAM256 543000000 Hz -2 dBmV 39 dB 13810 60727
19 Locked QAM256 555000000 Hz -2 dBmV 39 dB 17763 80400
21 Locked QAM256 567000000 Hz -1 dBmV 39 dB 13038 57558
22 Locked QAM256 573000000 Hz -1 dBmV 39 dB 12340 54444
23 Locked QAM256 579000000 Hz -1 dBmV 39 dB 15886 71530
24 Locked QAM256 585000000 Hz -1 dBmV 39 dB 24513 113051
25 Locked QAM256 591000000 Hz -1 dBmV 39 dB 21303 96944
26 Locked QAM256 597000000 Hz -1 dBmV 39 dB 15771 70841
27 Locked QAM256 603000000 Hz -1 dBmV 39 dB 15583 68585
28 Locked QAM256 609000000 Hz -1 dBmV 39 dB 21191 95526
29 Locked QAM256 615000000 Hz -1 dBmV 39 dB 31703 150723
30 Locked QAM256 621000000 Hz -1 dBmV 39 dB 23273 106982
31 Locked QAM256 627000000 Hz -1 dBmV 39 dB 23945 109504
32 Locked QAM256 633000000 Hz -1 dBmV 39 dB 15513 68126
33 Locked QAM256 639000000 Hz -1 dBmV 39 dB 39920 189114
34 Locked QAM256 645000000 Hz -1 dBmV 39 dB 22488 100887
35 Locked QAM256 651000000 Hz -1 dBmV 39 dB 18932 82998
36 Locked QAM256 657000000 Hz -1 dBmV 39 dB 30014 139343
37 Locked QAM256 663000000 Hz -1 dBmV 39 dB 25000 114667
38 Locked QAM256 669000000 Hz -1 dBmV 39 dB 29752 137977
39 Locked QAM256 675000000 Hz -1 dBmV 39 dB 24330 108729
40 Locked QAM256 681000000 Hz -1 dBmV 39 dB 22156 97480
41 Locked QAM256 687000000 Hz -1 dBmV 39 dB 25163 114158
42 Locked QAM256 693000000 Hz -1 dBmV 39 dB 40320 191440
43 Locked QAM256 699000000 Hz -1 dBmV 39 dB 32477 152101
44 Locked QAM256 705000000 Hz -1 dBmV 39 dB 40991 193147
45 Locked QAM256 711000000 Hz -2 dBmV 39 dB 25840 117416
46 Locked QAM256 717000000 Hz -2 dBmV 38 dB 23889 106737
47 Locked QAM256 723000000 Hz -2 dBmV 38 dB 40471 191881
48 Locked OFDM PLC 805000000 Hz -5 dBmV 36 dB 277394169 33767


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viper52985

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14 Messages

2 years ago

Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 10400000 Hz 3200000 43.8 dBmV
2 Locked SC-QAM 16400000 Hz 6400000 44.3 dBmV
3 Locked SC-QAM 22800000 Hz 6400000 44.5 dBmV
4 Locked SC-QAM 29200000 Hz 6400000 43.8 dBmV
5 Locked SC-QAM 35600000 Hz 6400000 42.5 dBmV
6 Locked SC-QAM 40400000 Hz 3200000 44.3 dBmV

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viper52985

Contributor

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14 Messages

2 years ago

9/8/2023

05:32:37 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

05:32:41 3 Successful LAN WebGUI login from 192.168.100.10 on 23/08/09 at 5:32 AM.

9/8/2023

06:16:35 3 Successful LAN WebGUI login from 24.11.44.2 on 23/08/09 at 6:16 AM.

9/8/2023

06:31:25 3 Successful LAN WebGUI login from 24.11.44.2 on 23/08/09 at 6:31 AM.

9/8/2023

08:09:19 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:19:07 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:48:26 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:49:06 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:50:04 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:51:07 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:08 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:08 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:08 3 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:09 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:09 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:09 3 16 consecutive T3 timeouts while trying to range on upstream channel 5;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:10 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:12 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:22 6 CM-STATUS message sent. Event Type Code: 8; Chan ID: 4 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:36 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:36 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:36 3 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:45 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:46 3 Successful LAN WebGUI login from 24.11.44.2 on 23/08/09 at 8:57 AM.

9/8/2023

08:57:52 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:52 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:52 3 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:52 6 CM-STATUS message sent. Event Type Code: 8; Chan ID: 4 5 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:57:54 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:58:21 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:58:22 6 CM-STATUS message sent. Event Type Code: 8; Chan ID: 3 4 5 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:58:37 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:58:37 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:58:37 3 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:58:43 6 CM-STATUS message sent. Event Type Code: 8; Chan ID: 2 3 4 5 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:59:19 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:59:19 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:59:19 3 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:59:21 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

08:59:33 6 CM-STATUS message sent. Event Type Code: 8; Chan ID: 1 2 3 4 5 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

09:01:19 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

09:03:02 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

09:03:26 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

9/8/2023

09:04:24 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

(edited)

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viper52985

Contributor

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14 Messages

2 years ago

I restarted my modem this morning (about four hours ago) and my internet has disconnected/reconnected in that time.

 

I have someone coming from Comcast tomorrow, but I wanted to get a head start on the troubleshooting.

Here is how I am connected:

Street » Outside of House » Basement » Splitter (-7db) » Unifi Dream Machine (original)

 

Any thoughts on what could be wrong or how I can fix it?

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XfinityAdrienne

Official Employee

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1.4K Messages

Hey there, @viper52985! I am sorry to hear about your Internet service, but happy to hear one of our awesome Technicians are coming to investigate the signal. Have you replaced the splitter recently? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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