Frequent T3 timeouts; No Comcast support

Hello, @user_i9m9sd you can log the RF signals to show your visiting technician. log in to your modem’s status page go to http://10.0.0.1. The levels indicated on via the modem are a snapshot in time, rather than a history of your signal performance, so it's important to keep this in mind when reviewing the results. If something seems off, our team can check level history using our tools to see if a larger problem is indicated. 

For most users, it's recommended to use the Xfinity app to access settings and controls for their home network. The Xfinity app offers a more modern, secure, and user-friendly experience. Keeping the Admin Tool deactivated can help protect against online security threats. If an Xfinity technician requires access, turn it on during your service appointment, then turn it off after the appointment for peace of mind. If you need to access the Admin Tool, use the following instructions to enable access.

1. Visit the WiFi tab in the Xfinity app.
2. Select View WiFi equipment and open Advanced settings.
3. Select Admin Tool online access.
4. Slide the toggle button to Allow Admin Tool access.
5. Select Save.
6. If you are enabling access for the first time, you will be taken to a screen to setup a new password to access the admin tool. Enter your new password and select Save.
7. Visit http://10.0.0.1 while connected to your WiFi at home. 
   • Username: admin
   • Password: Use the new password created when you enabled access. Users who enabled access prior to February 2026 may still use the default password found on the sticker on the bottom of your Xfinity WiFi Gateway.

Have you already scheduled an appointment? 

@user_i9m9sd 

Are you actually experiencing any connection problems / dropouts ?