Frequent Slowdowns on Gigabit
Been having intermitent speed issues since day 1. Speeds will be within acceptable range and then DROP HARD to 30mbps download, but upload remains unaffected sitting right at 40mbps. It will remain this way for hours/days.
Speeds are consistent between ethernet/wifi. Tried running directly into modem with no difference.
I had a tech visit scheduled for this morning but sadly earlier this week my girlfriend had a work exposure to Covid and now we're on quarantine for the forseeable future. Can a tech just come and check the lines without having to come in and confirm that both modems I own are both operational? Now that we're both stuck indoors nearly 24/7 having unstable/unusable internet is pretty rough. Tech support has been mostly a waste of time just having me reset my modem over and over and asking redundant questions. If I'm only getting 3% of my advertised speed I find it ridiculous to continue to pay my full bill with no way to amend the situation.
These speed drops seem to match up with many other user's issues which almost always end up being line issues. What can I do?!?