Visitor
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1 Message
Frequent Ping Spikes
About every 60-90 seconds, my ping will spike and possibly lose connection for about 5 secs.
Reply from 96.6.226.187: bytes=32 time=28ms TTL=53
Reply from 96.6.226.187: bytes=32 time=19ms TTL=53
Reply from 96.6.226.187: bytes=32 time=25ms TTL=53
Reply from 96.6.226.187: bytes=32 time=33ms TTL=53
Reply from 96.6.226.187: bytes=32 time=24ms TTL=53
Reply from 96.6.226.187: bytes=32 time=107ms TTL=53
Reply from 96.6.226.187: bytes=32 time=52ms TTL=53
Request timed out.
Reply from 96.6.226.187: bytes=32 time=298ms TTL=53
Request timed out.
Reply from 96.6.226.187: bytes=32 time=182ms TTL=53
Reply from 96.6.226.187: bytes=32 time=223ms TTL=53
Reply from 96.6.226.187: bytes=32 time=313ms TTL=53
Reply from 96.6.226.187: bytes=32 time=183ms TTL=53
Reply from 96.6.226.187: bytes=32 time=296ms TTL=53
Reply from 96.6.226.187: bytes=32 time=483ms TTL=53
Reply from 96.6.226.187: bytes=32 time=20ms TTL=53
Reply from 96.6.226.187: bytes=32 time=32ms TTL=53
It has been a regular occurrence since the last outage, not sure how to fix it.
XfinityAlyssaA
Official Employee
•
2.5K Messages
4 hours ago
Good evening @user_km21yh, and thank you for reaching out about the ping spikes you’ve been experiencing — we truly appreciate you letting us know, and we’re happy to help troubleshoot this further.
To get started, could you please share which troubleshooting steps you’ve already tried? For example:
Your answers will help us narrow things down and move toward a solution more quickly. I’m here and ready to help!
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