Visitor
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1 Message
Frequent Ping spikes throughout the entire day.
I've been having issues with ping spikes almost every 30-50 minutes for about 4 weeks now. I've had two techs come and tell me theres no issue with the modem, or the node outside my home. I haven't been able to get a single person on the phone, only the terrible automated system.
I ran pingplotter for about a week and this is a small snapshot of my ping overnight while no one in our home was using the internet. Ive had ping spikes up 2800ms but usually it only pings to around 200-300ms.
- I'm plugged directly into the router, and I've tried 3 different ethernet cables
- I've tested my ping on two separate PCs and a phone. All 3 experience similiar ping spikes.
- I've used the XB8 gateway, XB8 Gateway in bridge mode with an Eero 7 pro, and a CM3000 netgear modem with an Eero 7 pro. All 3 experienced the same issues
- My internet speeds are as advertised, but my downloads experience significant latency issues
- I used the eero app to turn off internet access to all smart home devices and appliances, in order to see if that was an issue. This also didnt help.
- I checked my stats and I saw that theres a pretty large amount of correctable Codewords in Channel 20, 193 and 194. I read that correctable codewords are okay in moderate amounts but I'm not sure how much that is.
| CM Error Codewords | ||||||||||||||||||||||||||||||||||
| Channel ID |
20
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
193
|
194
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
192158587
|
3110860832
|
3110866163
|
3110872454
|
3110922885
|
3110884592
|
3110889280
|
3110893928
|
3110899555
|
3110905589
|
3110910575
|
3110915771
|
3110966861
|
3110928078
|
3110932799
|
3110937712
|
3110943141
|
3110948005
|
3110954528
|
3110959696
|
3110966382
|
3110971524
|
3110976926
|
3110982514
|
3110987880
|
3110993483
|
3110998238
|
3111054242
|
3111010545
|
3111015290
|
3111014139
|
3111016958
|
189741711
|
192158587
|
| Correctable Codewords |
41762745
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
52512349
|
41762745
|
| CM Error Codewords | ||||||||||||||||||||||||||||||||||
| Channel ID | 20 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 193 | 194 |
| Unerrored Codewords | 1091866481 | 373569679 | 373575737 | 373577845 | 373640383 | 373600842 | 373608467 | 373614388 | 373791464 | 373803496 | 373813907 | 373821500 | 373877873 | 373833438 | 373837249 | 373843519 | 373857078 | 373858894 | 373864208 | 373871761 | 373877405 | 373894979 | 373898941 | 373905887 | 373914888 | 373938600 | 373953060 | 374014687 | 373964091 | 373977734 | 373982949 | 373991198 | 1077380502 | 1091866481 |
| Correctable Codewords | 223301873 | 0 | 0 | 9 | 15 | 11 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 296429802 | 223301873 |
System Uptime: 4 days 11h: 19m: 21s
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||
| Channel ID |
20
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
193
|
194
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
519 MHz
|
405 MHz
|
411 MHz
|
417 MHz
|
423 MHz
|
429 MHz
|
435 MHz
|
441 MHz
|
447 MHz
|
453 MHz
|
459 MHz
|
465 MHz
|
471 MHz
|
477 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
501 MHz
|
507 MHz
|
513 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
690000000
|
957000000
|
| SNR |
46.3 dB
|
46.1 dB
|
45.5 dB
|
46.3 dB
|
46.2 dB
|
46.3 dB
|
46.3 dB
|
46.3 dB
|
46.2 dB
|
46.3 dB
|
46.3 dB
|
46.2 dB
|
46.3 dB
|
46.3 dB
|
46.2 dB
|
46.2 dB
|
46.1 dB
|
46.3 dB
|
46.2 dB
|
46.2 dB
|
46.3 dB
|
46.3 dB
|
46.0 dB
|
46.0 dB
|
46.0 dB
|
46.2 dB
|
45.9 dB
|
46.0 dB
|
46.0 dB
|
45.9 dB
|
45.9 dB
|
45.9 dB
|
45.3 dB
|
44.0 dB
|
| Power Level |
7.7 dBmV
|
6.7 dBmV
|
6.6 dBmV
|
6.7 dBmV
|
6.8 dBmV
|
6.7 dBmV
|
6.9 dBmV
|
6.9 dBmV
|
6.9 dBmV
|
7.1 dBmV
|
7.1 dBmV
|
7.2 dBmV
|
7.4 dBmV
|
7.3 dBmV
|
7.4 dBmV
|
7.5 dBmV
|
7.5 dBmV
|
7.6 dBmV
|
7.7 dBmV
|
7.6 dBmV
|
7.7 dBmV
|
7.7 dBmV
|
7.6 dBmV
|
7.6 dBmV
|
7.6 dBmV
|
7.6 dBmV
|
7.7 dBmV
|
7.8 dBmV
|
7.8 dBmV
|
7.9 dBmV
|
7.9 dBmV
|
7.8 dBmV
|
8.4 dBmV
|
7.1 dBmV
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
OFDM
|
No Responses!