Visitor
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1 Message
Frequent outtages.
I've now had Comcast (Xfinity) in 2 locations and I'm actually not sure why I ordered them for the second location after so much trouble at the first. The outtages are frequent, long lasting, and disruptive. My work depends on a stable connection. I can't have my net going down for HOURS at a time sometime all day every couple of weeks. This is ridiculous. Looks like att is getting a new customer.
CCChelseaA
Problem Solver
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637 Messages
2 years ago
Hello there! Thank you for reaching out!
We most certainly can understand the importance of needing the internet to work! We'd love to help out! Are you connecting via an ethernet connection or perhaps wireless?
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EG
Expert
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110.3K Messages
2 years ago
@user_f757e6
First. When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to to check it.
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