U

Visitor

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1 Message

Tue, Nov 22, 2022 8:25 PM

Frequent outtages.

I've now had Comcast (Xfinity) in 2 locations and I'm actually not sure why I ordered them for the second location after so much trouble at the first. The outtages are frequent, long lasting, and disruptive. My work depends on a stable connection. I can't have my net going down for HOURS at a time sometime all day every couple of weeks. This is ridiculous. Looks like att is getting a new customer. 

Official Employee

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448 Messages

2 days ago

Hello there! Thank you for reaching out! 
We most certainly can understand the importance of needing the internet to work! We'd love to help out! Are you connecting via an ethernet connection or perhaps wireless? 

EG

Expert

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96.7K Messages

22 hours ago

@user_f757e6 

First. When these outages occur are they being officially indicated here with any info about them ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to to check it.

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