frequent outages

Xfinity began updating the network in my area. As soon as the updates began my internet connection has been horrible. While streaming or playing online games my connection drops. At times outages are reported and other times there is not any outages. I pay xfinity to provide me with a service and I'm not getting the service. I've been wanting to move my cellular service to xfinity but after the past few weeks I don't know how I can trust or rely on the services you provide.

I am going to need the problem of frequently loosing my connection resolved asap. If it's something to do with the equipment I was provided I need it replaced asap. If you are not able to provide the service I will change to fidium fiber. I'm not looking for any excuses I want a solution. Waiting for more outages is not a solution.

I need to understand if xfinity is able and willing to fix the problem. I'd like to know what the plan is and how xfinity is going to accommodate me.

I'm paying for a service and it's accessibility is becoming more seldom.

[Edited: "Personal Information"]

[Edited: "Personal Information"]

That is where I can be reached. I would prefer to speak with a manager or supervisor. I would like a call or e mail in the next 48hours.

I'm paying to have a service  to provided 24 hour 7 day a week. Ive lost internet during the day and at night. There is no explanation and I expect one