@user_14931d Thank you for bringing this concern regarding any unexpected network interruptions to our attention here at the Xfinity Community Forums. As someone who works from home myself, I know that any interruption away from work is not ideal.
As our Expert @EG has provided, these are some great resources to confirm any known service interruptions that are taking place in your area and include ways to sign up for text alerts to be informed as soon as any updates are available!
I also want to let you know that as an Xfinity customer, you have access to over 19 million hotspots with your Xfinity ID and password for any emergency Wi-Fi situations. There may be a nearby option available if needed, so feel free to check out https://www.xfinity.com/learn/internet-service/wifi to find hotspots near you as well.
EG
Expert
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110.3K Messages
2 years ago
First. When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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CCShaina
Problem Solver
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393 Messages
2 years ago
@user_14931d Thank you for bringing this concern regarding any unexpected network interruptions to our attention here at the Xfinity Community Forums. As someone who works from home myself, I know that any interruption away from work is not ideal.
As our Expert @EG has provided, these are some great resources to confirm any known service interruptions that are taking place in your area and include ways to sign up for text alerts to be informed as soon as any updates are available!
I also want to let you know that as an Xfinity customer, you have access to over 19 million hotspots with your Xfinity ID and password for any emergency Wi-Fi situations. There may be a nearby option available if needed, so feel free to check out https://www.xfinity.com/learn/internet-service/wifi to find hotspots near you as well.
(edited)
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