Frequent outages

There have been at least 5 internet outages in my neighborhood in less than one week. There have also been a much higher number of them in the past few months. Prior to that there were very very few. Why is this happening, is it a temporary situation, and is it being resolved? Too many of your customers rely on this service for school and/or work, myself included.

Albuquerque NM 87111

Responses

EG

Expert

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110K Messages

2 years ago

First. When these outages occur are they being officially indicated here with any info about them ?;

https://www.xfinity.com/support/status

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to to check it.

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user_5ffaf8

Visitor

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3 Messages

@EG yes they are being reported as outages on the Xfinity status page. They are listed as unplanned outages and list a time the service is expected back, which is usually a few hours. The service does get restored usually in that timeframe. My question is why is is going down repeatedly , a few times per day, many days in a row?

2 years ago

0

EG

Expert

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110K Messages

2 years ago

@user_5ffaf8

I'm afraid that I can't answer that, sorry. Perhaps a Comcast employee can ?

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user_5ffaf8

Visitor

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3 Messages

2 years ago

Another outage again this morning 9:30am mountain time. What on earth is going on, this is NOT ACCEPTABLE. The status page shows an outage message, but why have there been multiple outages over the past week? Can someone please escalate this!!

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XfinityArmand

Official Employee

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2.1K Messages

Hi there! We are happy to take a look at what is going on. How are things running now? In the future you can always receive updates on any service interruptions using our My Account app or accessing your account online at xfinity.com/myaccount. In the meantime, please feel free to shoot us a private message anytime.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

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Garuiz98

Visitor

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2 Messages

2 years ago

I have also had at least 10 outages since the new year. It’s turning into an everyday occurrence. I have no idea why I am paying for a service I can’t use. I can’t complete my work for my job or school with this unreliable service.

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Garuiz98

Visitor

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2 Messages

@Garuiz98 I’m 87120 btw looked like this area is being affected for some reason

2 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

Hey @Garuiz98! Thanks for reaching out, and I'm sorry you're having so many issues with service interruptions. Are you currently experiencing that right now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Your Home Network

user_5ffaf8

Frequent outages

EG

user_5ffaf8

EG

user_5ffaf8

XfinityArmand

Garuiz98

Garuiz98

XfinityAntoine

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