Visitor

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2 Messages

Wednesday, May 13th, 2026 3:23 AM

Frequent Internet Speed problems

I pay for Internet speeds of 2GB.  I routinely find my speeds are less than 1MB.   I have called in with this problem several times over the past couple years.  Technicians come out, modems get changed, but it always ends up back and this ridiculous service.  I just rebooted my modem and router.  I am attaching an image of a speed test.

In the past, I have called and after a long wait, I talk to a person who magically restores the speed to over 1GB.  But that performance is short lived and it drops down again to slug-like performance.  Everything has been checked on my end and because Xfinity has shown that they can boost the speed up to expected levels from their end, it proves there is nothing wrong on my end.

I'm tired of this happening again and again.  I pay way too much for this terrible performance.   If you can't provide the service for which I am paying, I'll switch to StarLink.

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Visitor

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2 Messages

3 days ago

here is the image of my speed test.  Some test - as I mentioned - were less than 1MBps download speed.

Official Employee

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2.6K Messages

Good evening @johnsev, and thank you for reaching out on our Community Forums regarding your ongoing connection issues-we truly appreciate all of the detailed information you’ve shared.

 

I do see that you mentioned having technicians out previously. Were they able to provide any insight into the underlying issue?

 

We’re also happy to review the previous technician notes and take a closer look at your network health and signal levels to help determine the next best steps.

 

To get started, please send us a Direct Message with your full name and service address so we can securely access your account and assist further.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

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Expert

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117.9K Messages

2 hours ago

@johnsev @XfinityAlyssaA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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