Visitor
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1 Message
Frequent internet outages
I have Xfinity phone , internet, tv and security. Over the past few weeks my internet is frequently offline. What is going on? I am considering switching carriers if this problem persists.
Visitor
•
1 Message
I have Xfinity phone , internet, tv and security. Over the past few weeks my internet is frequently offline. What is going on? I am considering switching carriers if this problem persists.
EG
Expert
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114.3K Messages
4 months ago
The concern is not "Community Announcements" related............ Topic moved here to the proper help section for assistance.
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XfinityMatthew
Official Employee
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1K Messages
4 months ago
Hello @bondsa , sorry to hear about your recent connection issues. Have you received any notifications of service interruptions in the area? What troubleshooting have you done on your end so far?
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EG
Expert
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114.3K Messages
4 months ago
@bondsa
First. When these outages occur, are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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