U

Visitor

 • 

1 Message

Wed, Sep 21, 2022 6:13 PM

Frequent Internet Outages HELP XFINITI

We continue to have internet outages at our house.  It's not just our house but all of the neighbors in our neighborhood that have xfiniti.  We rely on internet for everything from working from to our security cameras and it's a huge cause of frustration when it randomly drops.  It seems to be happening in batches.  For instance, this week we will have 8-9 drops per day.  Some taking longer than others.  It happens for about 4-5 days.   The xfinity internet status center shows that it's an unplanned outage.  After about an hour things go back up.  I've tried calling many times but it is impossible to get someone on the phone.  When I do get someone on the phone, they end up trying to sell me additional services.  If I could cancel I would but unfortunately Xfinity is the only service provider in our area with speeds at a gigabyte.  I wouldn't wish this pain on my worst enemy.  PLEASE PLEASE SEND A TECH TO LOOK AT OUR LOCAL NODE.  THERE IS AN ISSUE. I PROMISE YOU.

Visitor

 • 

1 Message

2 months ago

I've been having the same issue. Frequent outages/loss of signal, for around the same amount of days! They need to fix this!

Official Employee

 • 

261 Messages

Oh, no! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further into these frequent interruptions of your services. To send a "Direct Message" to Xfinity Support:

-Click "Sign In" if necessary

-Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

220 Messages

2 months ago

Hello @user_2fef34 thank you for reaching out through our forum. I'm sorry to hear about the issues with the internet. I apologize for the inconvenience this is causing. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

Visitor

 • 

1 Message

2 months ago

It has made neighborhood Next Site that most are having problems with Xfinity internet in Heritage Park area.  No help given and different excuses are listed from xfinity.  Problem is speed drops several times during day and completely drops  at least twice a day.  They tell us to check our equipment, with it happening over the whole neighborhood-- it is not our equipment! It may be yours.  

XfinityAnna

Official Employee

 • 

788 Messages

Thank you for reaching out our community here on Xfinity Forums @user_a348f7. Certainly we hate the idea of your area having service issues. Our team would be happy to investigate your home and the area.

 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

I am also experiencing similar issues, added a new modem, and removed the splitter but that did. not help. I Hope Xfinity Tech can easily identify these issues than saying its modem issues.

forum icon

New to the Community?

Start Here