Visitor
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1 Message
Frequent Internet Outages HELP XFINITI
We continue to have internet outages at our house. It's not just our house but all of the neighbors in our neighborhood that have xfiniti. We rely on internet for everything from working from to our security cameras and it's a huge cause of frustration when it randomly drops. It seems to be happening in batches. For instance, this week we will have 8-9 drops per day. Some taking longer than others. It happens for about 4-5 days. The xfinity internet status center shows that it's an unplanned outage. After about an hour things go back up. I've tried calling many times but it is impossible to get someone on the phone. When I do get someone on the phone, they end up trying to sell me additional services. If I could cancel I would but unfortunately Xfinity is the only service provider in our area with speeds at a gigabyte. I wouldn't wish this pain on my worst enemy. PLEASE PLEASE SEND A TECH TO LOOK AT OUR LOCAL NODE. THERE IS AN ISSUE. I PROMISE YOU.
user_450874
Visitor
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1 Message
2 months ago
I've been having the same issue. Frequent outages/loss of signal, for around the same amount of days! They need to fix this!
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XfinityStephanieT
Official Employee
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220 Messages
2 months ago
Hello @user_2fef34 thank you for reaching out through our forum. I'm sorry to hear about the issues with the internet. I apologize for the inconvenience this is causing. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_a348f7
Visitor
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1 Message
2 months ago
It has made neighborhood Next Site that most are having problems with Xfinity internet in Heritage Park area. No help given and different excuses are listed from xfinity. Problem is speed drops several times during day and completely drops at least twice a day. They tell us to check our equipment, with it happening over the whole neighborhood-- it is not our equipment! It may be yours.
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