Skip to main content

    Support

    Offers

U
user_a18wpz
1st Topic

2 Messages

Wednesday, March 13th, 2024 10:05 PM

Closed

Frequent Internet Hiccups

I am having frequent internet hiccups.  My problem is very similar to the post from user-cebaa0 from May of 2023.  Internet hiccups frequently and disconnects me from my remote login for work.   This is very aggravating.   I'd appreciate assistance in getting this resolved.

Question

 • 

Updated 

1 year ago

121

2

0

EG

Expert

 • 

110.4K Messages

1 year ago

2

0

user_a18wpz

2 Messages

None of this has helped. I've been trying lots of different things over the past months.

1 year ago

0

XfinityRichard

Official Employee

 • 

1.9K Messages

Hi there, @user_a18wpz Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the connectivity issues that you are having. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

EG

Expert

 • 

110.4K Messages

1 year ago

If there is nothing more that can be done to improve the connection quality, then you'll need a tech visit as stated. 


Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it up to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere, but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.


Good luck !

0

0

forum icon

New to the Community?

Start Here