Visitor
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5 Messages
Frequent Internet Hiccups
Since about mid-April, I’ve had frequent disconnections from my network. This disconnections don’t last very long but they kick me off the internet and I have to refresh website and log back on to any games being played at the time. I had a tech out and he replaced my splitter, but the problem persists. How can this be fixed?
CCCrystal1
Problem Solver
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528 Messages
2 years ago
Hi there! I'm so sorry to hear that you have been having issues with your internet connection. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.
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EG
Expert
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110.1K Messages
2 years ago
@user_cebaa0
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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110.1K Messages
2 years ago
OK what do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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