Visitor
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1 Message
Frequent Intermittent connection
A few weeks ago my area upgraded to a 10G network, which forced me to get a new modem (previous one "couldn't handle the new speeds") so I got an Arris modem from Comcast.
Yesterday it suddenly became unverified and made me go through the set up process as if I'd just gotten it. Now since then, in having serious intermittent connection issues. Between 1-5minutes my connection drops just long enough to interrupt web pages/disconnect me from video games/cause long load times.
It's happening both over Ethernet and wireless. I've called tech support twice and have been assured my internet health is just fine. I've restarted my modem 5+ times. I'm work from home and can barely do anything before my connection drops and I have to refresh a page or wait for it to load.
This was never an issue before the 10G network and before getting this modem for it. And I see other posts about intermittent connection issues which makes it more likely it is something on the Comcast end and not mine.
XfinityAmira
Official Employee
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4.1K Messages
2 years ago
Hello @Kyle036D! We appreciate you being a customer, and thanks for reaching out to us on Forums. Having a solid and steady connection is important, so I am sorry to hear that has not been the case over the last few days. My team is here to help, and we definitely want to further troubleshoot this with you. To best assist you, please send us a private message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_32376b
Visitor
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1 Message
2 years ago
I work from home and having very similar issues. During Zoom calls I get "unstable internet connect" and am off for 5-15 seconds at a time. Every single meeting, no matter the time of day. I am not runnin video. Web pages have become more difficult to load, despite clearing cache and using incognito windows.
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EG
Expert
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110.5K Messages
2 years ago
@Kyle036D @XfinityAmira
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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Moown213
Visitor
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7 Messages
2 years ago
same here i am experiencing the same issues techs arent helping. Did anyones issue get fixed yet ?? and if so what did they do to fix it? This is a 100% issue on xfinity's end
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user_9c9636
Visitor
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1 Message
2 years ago
I’m also having the same issue. Service worked fine until the upgrades. Now it’s intermittent even through ethernet cable. I also used to have great Wi-Fi signal strength throughout my house and now the signal no longer reaches one floor directly above the modem/router box, which is brand new and rented from Comcast. Had a technician out who replaced all cables, modem, and box into the house. Still no improvement. Beyond frustrated. After being with Comcast for probably 20+ years I think my only choice at this point is to find another provider.
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EG
Expert
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110.5K Messages
2 years ago
@Moown213 @Kyle036D
Please create new topics of your own here on this board detailing your issues. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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