Frequent High Ping Spikes when Gaming

Hello there!

Recently, I've been running into high ping spikes when gaming. It will be normal for a bit then BAM, the game will lag so bad it'll freeze everyone in place. Then when the ping lowers everyone is in different places. I've tried every troubleshooting step possible and ruled out that it is a hardware issue by testing it on multiple devices. We had a Tech stop by today, they replaced the router but that did not fix the issue we are having. This has been going on for a week now. Any pointers or help is appreciated.

Ping Test/Spikes: https://share.pingplotter.com/EbTbT1pU5bx
(Done on Ethernet)

Channel Info:

Downstream	Channel Bonding Value
Channel ID	44	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34	35	36	37	38	39	40	41	42	43	193	194
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	651 MHz	465 MHz	471 MHz	477 MHz	483 MHz	489 MHz	495 MHz	501 MHz	507 MHz	513 MHz	519 MHz	525 MHz	531 MHz	537 MHz	543 MHz	549 MHz	555 MHz	561 MHz	567 MHz	573 MHz	579 MHz	585 MHz	591 MHz	597 MHz	603 MHz	609 MHz	615 MHz	621 MHz	627 MHz	633 MHz	639 MHz	645 MHz	722000000	957000000
SNR	40.7 dB	43.6 dB	43.6 dB	43.4 dB	43.3 dB	43.2 dB	43.1 dB	43.0 dB	42.9 dB	43.0 dB	42.9 dB	43.0 dB	42.9 dB	42.7 dB	42.8 dB	42.7 dB	42.7 dB	42.6 dB	42.4 dB	42.4 dB	42.3 dB	42.2 dB	42.2 dB	41.9 dB	41.8 dB	41.7 dB	41.6 dB	41.5 dB	41.3 dB	41.3 dB	41.0 dB	40.9 dB	39.0 dB	32.6 dB
Power Level	0.8 dBmV	3.5 dBmV	3.3 dBmV	3.2 dBmV	3.0 dBmV	2.8 dBmV	2.6 dBmV	2.5 dBmV	2.4 dBmV	2.3 dBmV	2.2 dBmV	2.1 dBmV	2.1 dBmV	2.0 dBmV	2.0 dBmV	1.9 dBmV	1.9 dBmV	1.9 dBmV	1.8 dBmV	1.5 dBmV	1.4 dBmV	1.2 dBmV	1.1 dBmV	0.8 dBmV	0.7 dBmV	0.5 dBmV	0.3 dBmV	0.1 dBmV	0.0 dBmV	0.3 dBmV	0.5 dBmV	0.6 dBmV	-2.8 dBmV	-12.1 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM	OFDM

*Channel ID 44 is the Primary channel

Upstream	Channel Bonding Value
Channel ID	17	18	19	20	43
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	16 MHz	22 MHz	29 MHz	35 MHz	36 MHz
Symbol Rate	5120	5120	5120	5120	0
Power Level	40.0 dBmV	40.0 dBmV	40.0 dBmV	40.0 dBmV	40.0 dBmV
Modulation	QAM	QAM	QAM	QAM	OFDMA
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA	TDMA

CM Error Codewords
Channel ID	44	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34	35	36	37	38	39	40	41	42	43	193	194
Unerrored Codewords	140368894	408656147	408665339	408674465	408682910	408692097	408700824	408709474	408715779	408724215	408735533	408744660	408753483	408762017	408771066	408779450	408787843	408796028	408804845	408812941	408821751	408830283	408838530	408847612	408856905	408864977	408873891	408882413	408891874	408897483	408899127	408898637	137626058	140368894
Correctable Codewords	63141588	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	127116012	63141588
Uncorrectable Codewords	69759978	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	69759978

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Frequent High Ping Spikes when Gaming

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