Visitor

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5 Messages

Wednesday, August 27th, 2025 3:13 AM

Frequent frustrating packet loss

Hello, I've been experiencing packet loss for several months now.  I worked with a tech via mobile chat for some time but ultimately did not resolve the issue.  I have checked multiple devices (2 desktops, and 2 mobile devices).  It is very noticeable when playing online games where it results in frequent frustrating freezes.  Sometimes very frequently (multiple times in a few minutes) or occasionally (once every 15-25 minutes).

I have the issue on wired and wifi connections.  I have tried a different router, coax cable, ethernet cables as well.   I have verified I have the most recent updates to all drivers.  I have used pingplotter pro and packetstats which both appear to have packet loss when communicating with a couple different IPs.

If anyone has some insight into what can help with this issue I would greatly appreciate it.

Thanks!

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Official Employee

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253 Messages

3 months ago

Hi user_ty9q53! I apologize about your experience here. We are here to help and most of us have experienced that as well. You're doing a great job already by taking thorough troubleshooting steps. Have you performed any troubleshooting steps through the Xfinity Application?

 

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