ViolinCarver's profile

Visitor

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1 Message

Friday, September 27th, 2024 1:07 PM

Frequent Drops

I am experiencing frequent drops.  I connected to my xB7 cable modem (gateway login is http://10.0.0.1) and from the main page which shows Gateway > At a Glance I went to the left menu, clicked Gateway -> Connection -> XFINITY Network and then scrolled down to the last table at the bottom, CM Error Codewords.  The xB7 reports the number of Unerrored Codewords (mine are currently 2,254,612,551), the number of Correctable Codewords (mine are currently 1,356,453,181), and the number of Uncorrectable Codewords (currently 2).  While my uncorrectable count is low and that is good, 38% of data packets transmitted from Comcast still arrive damaged and need to be fixed by the modem.  I cannot help but think this equipment is bogged down and working harder than normal.  Zoom audio pops and video momentarily freezes while devices reconnect.  These events are frequent (2-6 times/hour) and last long enough to ruin thoughts mid-sentence and derail important conversations.  The quality of my xFinity connection has degraded despite Ookla's foolish reports, my user experience is suffering, and my satisfaction with the cable internet service has diminished considerably.  What do I do?  Did Ezee Fiber nick your CATV lines with their Ditch Witches?

This post was created from this comment on different post

Official Employee

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1.7K Messages

1 month ago

Greetings, @ViolinCarver! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Expert

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106.9K Messages

1 month ago

@ViolinCarver @XfinityJamesC 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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