Visitor
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1 Message
Frequent disconnects restarts since switching to XB8 modem
Since I switched to Xifinity xb8 on June 30th I have been having issue of wifi connection dropping several times a day on multiple
devices. This is very frustrating and didn’t have this issue when I was using my own modem and router.
Frequent disconnects restarts since switching to XB8 modem
i need an immediate resolution as I cannot continue to work like this.
EG
Expert
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111.9K Messages
2 days ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityThomasA
Official Employee
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2.6K Messages
1 day ago
Hi there, and welcome to the Xfinity Forums community. user_j224t3. I completely understand how frustrating it must be to deal with WiFi disconnections—I'd be reaching out too if I were in your shoes. This definitely isn’t the experience we want anyone to have, and I’m really glad you reached out. You’re in the right place for support. We’ll ask a few quick questions to better understand what’s going on and work together toward a solution. To start, have you had a chance to try any troubleshooting steps using the Xfinity app? It’s a helpful tool that’s easy to use and often resolves common issues quickly. Have you noticed issues within certain rooms within your home?
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EG
Expert
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111.9K Messages
16 hours ago
@user_j224t3
Have you had a chance to try that test ?
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