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rancho100
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17 Messages

Tuesday, September 6th, 2022 5:42 PM

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Frequent disconnects continue after replacing cable modem


I was having very frequent disconnects with my previous cable modem that was several years old.  It was disconnecting several times a day every day and taking several minutes to reconnect.
I thought maybe it was going bad.  So, I purchased a new S33 modem.
I saw an improvement.  Now it only disconnects for short periods a few days a week, but this is still and issue.
It appears there is a line issue and the new modem is just handling and working through the issue better than the old one.


What can be done about this?


This is what I see in the logs:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 375000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
4 Locked QAM256 375000000 Hz 10 dBmV 39 dB 89619 121103
5 Locked QAM256 381000000 Hz 10 dBmV 39 dB 166153 184609
6 Locked QAM256 387000000 Hz 10 dBmV 39 dB 171033 215367
7 Locked QAM256 393000000 Hz 10 dBmV 39 dB 155710 175093
8 Locked QAM256 399000000 Hz 10 dBmV 39 dB 154190 182482
9 Locked QAM256 405000000 Hz 10 dBmV 39 dB 161087 197392
10 Locked QAM256 411000000 Hz 10 dBmV 39 dB 139461 166624
11 Locked QAM256 417000000 Hz 10 dBmV 39 dB 147065 181036
12 Locked QAM256 423000000 Hz 10 dBmV 39 dB 142726 173932
13 Locked QAM256 429000000 Hz 10 dBmV 39 dB 133730 171793
14 Locked QAM256 435000000 Hz 10 dBmV 39 dB 129211 153313
15 Locked QAM256 441000000 Hz 10 dBmV 39 dB 129786 161413
16 Locked QAM256 447000000 Hz 9 dBmV 39 dB 131674 171814
17 Locked QAM256 453000000 Hz 9 dBmV 39 dB 116681 134997
18 Locked QAM256 459000000 Hz 9 dBmV 38 dB 126767 165061
19 Locked QAM256 465000000 Hz 9 dBmV 38 dB 130574 158511
20 Locked QAM256 471000000 Hz 9 dBmV 38 dB 109564 130799
21 Locked QAM256 477000000 Hz 9 dBmV 38 dB 111438 144032
22 Locked QAM256 483000000 Hz 9 dBmV 38 dB 104566 140556
23 Locked QAM256 489000000 Hz 9 dBmV 38 dB 99370 137081
24 Locked QAM256 495000000 Hz 9 dBmV 38 dB 98874 122404
25 Locked QAM256 501000000 Hz 9 dBmV 38 dB 95285 140825
26 Locked QAM256 507000000 Hz 9 dBmV 38 dB 91153 125956
27 Locked QAM256 513000000 Hz 9 dBmV 37 dB 88901 112090
28 Locked QAM256 519000000 Hz 9 dBmV 37 dB 91957 139472
29 Locked QAM256 525000000 Hz 9 dBmV 36 dB 79854 113664
30 Locked QAM256 531000000 Hz 9 dBmV 36 dB 82811 114426
31 Locked QAM256 537000000 Hz 9 dBmV 36 dB 84354 118559
32 Locked QAM256 543000000 Hz 9 dBmV 36 dB 78596 110309
33 Locked QAM256 549000000 Hz 9 dBmV 37 dB 77171 110411
34 Locked QAM256 555000000 Hz 9 dBmV 39 dB 69863 110749
48 Locked OFDM PLC 685000000 Hz 8 dBmV 39 dB 2297451631 118941


Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 10400000 Hz 3200000 43.5 dBmV
2 Locked SC-QAM 16400000 Hz 6400000 46.5 dBmV
3 Locked SC-QAM 22800000 Hz 6400000 46.5 dBmV
4 Locked SC-QAM 29200000 Hz 6400000 46.5 dBmV
5 Locked SC-QAM 35600000 Hz 6400000 55.0 dBmV
6 Locked SC-QAM 40400000 Hz 3200000 55.0 dBmV


Current System Time:Tue Sep 6 09:39:32 2022

6/9/2022
07:34:16 5 Dynamic Range Window violation
6/9/2022
08:55:30 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;
6/9/2022
08:55:30 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;
6/9/2022
08:55:30 5 Dynamic Range Window violation
6/9/2022
08:55:30 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;
6/9/2022
08:55:30 5 Dynamic Range Window violation
6/9/2022
08:55:30 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;
6/9/2022
08:55:30 5 Dynamic Range Window violation
6/9/2022
08:55:30 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;
6/9/2022
08:55:30 5 Dynamic Range Window violation
6/9/2022
08:55:30 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;
6/9/2022
08:55:30 5 Dynamic Range Window violation
6/9/2022
08:55:31 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;
6/9/2022
08:55:31 5 RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;
6/9/2022
08:55:31 5 Dynamic Range Window violation
6/9/2022
08:55:31 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;
6/9/2022
09:12:27 3 Successful LAN WebGUI login from on 22/09/06 at 9:12 AM.
Current System Time:Tue Sep 6 09:22:27 2022

Question

 • 

Updated 

3 years ago

411

9

0

flatlander3

Problem Solver

 • 

1.5K Messages

3 years ago

Yep.  That's a mess.  Downstream high.  Upstream pushing too much to get out.  Uncorrectable errors all over the place.  You need a tech to check the line out, but in the mean time while you are waiting, take a look here:  https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

You are looking for splitters, connector problems, bends, kinks in the line.....etc 

0

0

rancho100

Contributor

 • 

17 Messages

3 years ago

I don't have TV service.  So it is only one Comcast device plugged in.

The cable comes in from outside to a closet that splits to each room, but since there is no service connected to other rooms, it just goes has a connector to attach it to the one room with the cable modem.

0

0

flatlander3

Problem Solver

 • 

1.5K Messages

3 years ago

It could be a problem upstream from your place if your connectors are good.  In that case, you don't pay for the tech visit and it's Xfinity's problem.  I'm surprised it's not spontaneously rebooting all the time from the high upstream.  There is something funky going on.

You probably have to chat with them (autobot) to schedule a tech.  I see they removed their phone number from here:  https://www.xfinity.com/support/internet#get-started

0

0

rancho100

Contributor

 • 

17 Messages

3 years ago

The old modem would freeze and I would need to unplug it and reconnect it several times per week.

This one has still manages to stay online 99% of the time and it resets itself without manual intervention.

0

0

rancho100

Contributor

 • 

17 Messages

3 years ago

I just tried moving the cable modem and router so that I could plug it directly into the line that comes in from outside so that it would not have to pass though multiple cables and another wall jack

This is what it looks like now.  Is this much better or does this indicate that the problem is coming from outside?

What should it look like when it's working well?

The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 375000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
4 Locked QAM256 375000000 Hz 13 dBmV 39 dB 206 480
5 Locked QAM256 381000000 Hz 13 dBmV 39 dB 230 490
6 Locked QAM256 387000000 Hz 13 dBmV 39 dB 200 458
7 Locked QAM256 393000000 Hz 13 dBmV 39 dB 206 417
8 Locked QAM256 399000000 Hz 12 dBmV 39 dB 151 474
9 Locked QAM256 405000000 Hz 12 dBmV 39 dB 227 355
10 Locked QAM256 411000000 Hz 12 dBmV 39 dB 267 344
11 Locked QAM256 417000000 Hz 12 dBmV 39 dB 204 375
12 Locked QAM256 423000000 Hz 12 dBmV 39 dB 224 353
13 Locked QAM256 429000000 Hz 12 dBmV 39 dB 206 306
14 Locked QAM256 435000000 Hz 12 dBmV 39 dB 185 395
15 Locked QAM256 441000000 Hz 12 dBmV 39 dB 225 276
16 Locked QAM256 447000000 Hz 12 dBmV 39 dB 178 276
17 Locked QAM256 453000000 Hz 12 dBmV 39 dB 218 283
18 Locked QAM256 459000000 Hz 11 dBmV 39 dB 193 284
19 Locked QAM256 465000000 Hz 11 dBmV 39 dB 231 234
20 Locked QAM256 471000000 Hz 11 dBmV 39 dB 202 269
21 Locked QAM256 477000000 Hz 12 dBmV 39 dB 222 271
22 Locked QAM256 483000000 Hz 12 dBmV 39 dB 214 196
23 Locked QAM256 489000000 Hz 12 dBmV 39 dB 222 155
24 Locked QAM256 495000000 Hz 12 dBmV 39 dB 182 246
25 Locked QAM256 501000000 Hz 12 dBmV 38 dB 159 211
26 Locked QAM256 507000000 Hz 12 dBmV 39 dB 198 168
27 Locked QAM256 513000000 Hz 12 dBmV 38 dB 163 183
28 Locked QAM256 519000000 Hz 12 dBmV 38 dB 165 195
29 Locked QAM256 525000000 Hz 12 dBmV 38 dB 129 198
30 Locked QAM256 531000000 Hz 12 dBmV 38 dB 169 203
31 Locked QAM256 537000000 Hz 12 dBmV 38 dB 97 231
32 Locked QAM256 543000000 Hz 12 dBmV 38 dB 127 182
33 Locked QAM256 549000000 Hz 12 dBmV 39 dB 127 159
34 Locked QAM256 555000000 Hz 12 dBmV 40 dB 109 170
48 Locked OFDM PLC 685000000 Hz 12 dBmV 39 dB 72245500 2



Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 10400000 Hz 3200000 40.8 dBmV
2 Locked SC-QAM 16400000 Hz 6400000 41.3 dBmV
3 Locked SC-QAM 22800000 Hz 6400000 42.0 dBmV
4 Locked SC-QAM 29200000 Hz 6400000 42.5 dBmV
5 Locked SC-QAM 35600000 Hz 6400000 43.0 dBmV
6 Locked SC-QAM 40400000 Hz 3200000 44.3 dBmV



Current System Time:Wed Sep 7 10:03:04 2022

0

0

rancho100

Contributor

 • 

17 Messages

3 years ago

After moving it back to the original location it's showing 0s again.  It may just be temporary though.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 471000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
20 Locked QAM256 471000000 Hz 10 dBmV 39 dB 0 0
17 Locked QAM256 453000000 Hz 10 dBmV 39 dB 0 0
18 Locked QAM256 459000000 Hz 10 dBmV 39 dB 0 0
19 Locked QAM256 465000000 Hz 10 dBmV 39 dB 0 0
21 Locked QAM256 477000000 Hz 10 dBmV 39 dB 0 0
22 Locked QAM256 483000000 Hz 10 dBmV 39 dB 0 0
23 Locked QAM256 489000000 Hz 10 dBmV 39 dB 0 0
24 Locked QAM256 495000000 Hz 10 dBmV 39 dB 0 0
25 Locked QAM256 501000000 Hz 10 dBmV 38 dB 0 0
26 Locked QAM256 507000000 Hz 10 dBmV 39 dB 0 0
27 Locked QAM256 513000000 Hz 10 dBmV 38 dB 0 0
28 Locked QAM256 519000000 Hz 10 dBmV 38 dB 0 0
29 Locked QAM256 525000000 Hz 9 dBmV 38 dB 0 0
30 Locked QAM256 531000000 Hz 10 dBmV 39 dB 0 0
31 Locked QAM256 537000000 Hz 10 dBmV 38 dB 0 0
32 Locked QAM256 543000000 Hz 10 dBmV 38 dB 0 0
33 Locked QAM256 549000000 Hz 10 dBmV 39 dB 0 0
34 Locked QAM256 555000000 Hz 10 dBmV 39 dB 0 0
35 Locked QAM256 561000000 Hz 10 dBmV 39 dB 0 0
36 Locked QAM256 567000000 Hz 10 dBmV 39 dB 0 0
37 Locked QAM256 573000000 Hz 10 dBmV 40 dB 0 0
38 Locked QAM256 579000000 Hz 10 dBmV 39 dB 0 0
39 Locked QAM256 585000000 Hz 11 dBmV 40 dB 0 0
40 Locked QAM256 591000000 Hz 11 dBmV 40 dB 0 0
41 Locked QAM256 597000000 Hz 11 dBmV 40 dB 0 0
42 Locked QAM256 603000000 Hz 11 dBmV 40 dB 0 0
43 Locked QAM256 609000000 Hz 11 dBmV 40 dB 0 0
44 Locked QAM256 615000000 Hz 11 dBmV 40 dB 0 0
45 Locked QAM256 621000000 Hz 10 dBmV 39 dB 0 0
46 Locked QAM256 627000000 Hz 10 dBmV 40 dB 0 0
47 Locked QAM256 633000000 Hz 10 dBmV 40 dB 0 0
48 Locked OFDM PLC 685000000 Hz 9 dBmV 39 dB 2126063 0


Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 10400000 Hz 3200000 39.5 dBmV
2 Locked SC-QAM 16400000 Hz 6400000 40.0 dBmV
3 Locked SC-QAM 22800000 Hz 6400000 41.0 dBmV
4 Locked SC-QAM 29200000 Hz 6400000 41.5 dBmV
5 Locked SC-QAM 35600000 Hz 6400000 41.8 dBmV
6 Locked SC-QAM 40400000 Hz 3200000 43.3 dBmV

2

0

XfinityRichard

Official Employee

 • 

2K Messages

Hi there, @rancho100 Thank you so much for your time today. I'm truly sorry for the inconvenience you are going through with your Internet service. Please be assured you reached the right person to assist you. Can you please DM me your full first and last name along with your full-service address so that I can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rancho100

Contributor

 • 

17 Messages

I sent a message to  Xfinity Support.

It looks like it's supposed to be a chat, but I don't see anyone responding.  How, will they contact me?

By the way, the uncorrectables showing 0s only lasted a few hours.

If the internet wasn't dropping, I would just ignore what the logs are showing and just not look at it, but the disconnections are disruptive.

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
20 Locked QAM256 471000000 Hz 10 dBmV 39 dB 10424 11025
4 Locked QAM256 375000000 Hz 12 dBmV 39 dB 15500 14474
5 Locked QAM256 381000000 Hz 12 dBmV 39 dB 16398 17606
6 Locked QAM256 387000000 Hz 12 dBmV 39 dB 15767 15478
7 Locked QAM256 393000000 Hz 11 dBmV 39 dB 13948 14057
8 Locked QAM256 399000000 Hz 12 dBmV 39 dB 14873 15562
9 Locked QAM256 405000000 Hz 12 dBmV 39 dB 14249 14182
10 Locked QAM256 411000000 Hz 12 dBmV 39 dB 13255 13320
11 Locked QAM256 417000000 Hz 12 dBmV 39 dB 13063 13546
12 Locked QAM256 423000000 Hz 12 dBmV 39 dB 12403 13472
13 Locked QAM256 429000000 Hz 12 dBmV 39 dB 11927 12789
14 Locked QAM256 435000000 Hz 11 dBmV 39 dB 12451 12777
15 Locked QAM256 441000000 Hz 11 dBmV 39 dB 11680 12983
16 Locked QAM256 447000000 Hz 11 dBmV 39 dB 12310 12871
17 Locked QAM256 453000000 Hz 11 dBmV 39 dB 10889 10993
18 Locked QAM256 459000000 Hz 11 dBmV 39 dB 11640 13040
19 Locked QAM256 465000000 Hz 11 dBmV 39 dB 10582 10625
21 Locked QAM256 477000000 Hz 10 dBmV 39 dB 10495 11983
22 Locked QAM256 483000000 Hz 11 dBmV 39 dB 9352 10097
23 Locked QAM256 489000000 Hz 10 dBmV 38 dB 9460 11091
24 Locked QAM256 495000000 Hz 11 dBmV 39 dB 9289 10504
25 Locked QAM256 501000000 Hz 10 dBmV 39 dB 8907 10638
26 Locked QAM256 507000000 Hz 11 dBmV 39 dB 8501 9475
27 Locked QAM256 513000000 Hz 10 dBmV 38 dB 8553 9781
28 Locked QAM256 519000000 Hz 10 dBmV 38 dB 8548 10528
29 Locked QAM256 525000000 Hz 10 dBmV 38 dB 7589 8323
30 Locked QAM256 531000000 Hz 10 dBmV 38 dB 7916 10126
31 Locked QAM256 537000000 Hz 10 dBmV 38 dB 7948 9648
32 Locked QAM256 543000000 Hz 10 dBmV 38 dB 7355 7963
33 Locked QAM256 549000000 Hz 11 dBmV 39 dB 7151 8731
34 Locked QAM256 555000000 Hz 11 dBmV 39 dB 7267 8895
48 Locked OFDM PLC 685000000 Hz 10 dBmV 39 dB 1288543100 12479



Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 10400000 Hz 3200000 39.5 dBmV
2 Locked SC-QAM 16400000 Hz 6400000 40.0 dBmV
3 Locked SC-QAM 22800000 Hz 6400000 40.5 dBmV
4 Locked SC-QAM 29200000 Hz 6400000 41.3 dBmV
5 Locked SC-QAM 35600000 Hz 6400000 41.5 dBmV
6 Locked SC-QAM 40400000 Hz 3200000 42.8 dBmV



Current System Time:Fri Sep 9 09:14:58 2022

(edited)

3 years ago

0

flatlander3

Problem Solver

 • 

1.5K Messages

3 years ago

Better.

From the 1st troubleshooting link above:

Downstream power:


Gateways and EMTAs -7dBmV +7dBmV
Downstream Signal to Noise Ratio 35dB -
Upstream Power Level +35dBmV +50dBmV
Upstream Signal to Noise Ratio 31dB


So, you're a bit high on downstream power.  You also still got un-correctable errors.  A few are OK over time.  You got a lot.  Upstream looks better an isn't pushing into the 55+dBmV range.  


If you still have dropout issues, or your gear is rebooting with just a straight connection, you just have the line in from the street and a connector left for a tech to test.  If it's working fine, then keep an eye on it for a few days.  The values are just a snapshot in time and may vary quite a bit.  You can try taking the connectors apart and scuffing the copper connector up with sand paper a bit to remove oxidation.  Maybe it will clean up.  

Uncorrectables just force a TCP/IP re-transmit.  It's not ideal, but you might not notice anything as a human.  They happen pretty fast. 

*edit: might have crossed in the middle there.  I didn't see the 2nd one.  That one looks better, but let it run over time to see what it says.

(edited)

0

0

rancho100

Contributor

 • 

17 Messages

3 years ago

The uncorrectables at 0 did not last very long.

I have just sent a direct message to Xfinity Support. 

How do they contact me?

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
20 Locked QAM256 471000000 Hz 10 dBmV 39 dB 10424 11025
4 Locked QAM256 375000000 Hz 12 dBmV 39 dB 15500 14474
5 Locked QAM256 381000000 Hz 12 dBmV 39 dB 16398 17606
6 Locked QAM256 387000000 Hz 12 dBmV 39 dB 15767 15478
7 Locked QAM256 393000000 Hz 11 dBmV 39 dB 13948 14057
8 Locked QAM256 399000000 Hz 12 dBmV 39 dB 14873 15562
9 Locked QAM256 405000000 Hz 12 dBmV 39 dB 14249 14182
10 Locked QAM256 411000000 Hz 12 dBmV 39 dB 13255 13320
11 Locked QAM256 417000000 Hz 12 dBmV 39 dB 13063 13546
12 Locked QAM256 423000000 Hz 12 dBmV 39 dB 12403 13472
13 Locked QAM256 429000000 Hz 12 dBmV 39 dB 11927 12789
14 Locked QAM256 435000000 Hz 11 dBmV 39 dB 12451 12777
15 Locked QAM256 441000000 Hz 11 dBmV 39 dB 11680 12983
16 Locked QAM256 447000000 Hz 11 dBmV 39 dB 12310 12871
17 Locked QAM256 453000000 Hz 11 dBmV 39 dB 10889 10993
18 Locked QAM256 459000000 Hz 11 dBmV 39 dB 11640 13040
19 Locked QAM256 465000000 Hz 11 dBmV 39 dB 10582 10625
21 Locked QAM256 477000000 Hz 10 dBmV 39 dB 10495 11983
22 Locked QAM256 483000000 Hz 11 dBmV 39 dB 9352 10097
23 Locked QAM256 489000000 Hz 10 dBmV 38 dB 9460 11091
24 Locked QAM256 495000000 Hz 11 dBmV 39 dB 9289 10504
25 Locked QAM256 501000000 Hz 10 dBmV 39 dB 8907 10638
26 Locked QAM256 507000000 Hz 11 dBmV 39 dB 8501 9475
27 Locked QAM256 513000000 Hz 10 dBmV 38 dB 8553 9781
28 Locked QAM256 519000000 Hz 10 dBmV 38 dB 8548 10528
29 Locked QAM256 525000000 Hz 10 dBmV 38 dB 7589 8323
30 Locked QAM256 531000000 Hz 10 dBmV 38 dB 7916 10126
31 Locked QAM256 537000000 Hz 10 dBmV 38 dB 7948 9648
32 Locked QAM256 543000000 Hz 10 dBmV 38 dB 7355 7963
33 Locked QAM256 549000000 Hz 11 dBmV 39 dB 7151 8731
34 Locked QAM256 555000000 Hz 11 dBmV 39 dB 7267 8895
48 Locked OFDM PLC 685000000 Hz 10 dBmV 39 dB 1288543100 12479



Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 10400000 Hz 3200000 39.5 dBmV
2 Locked SC-QAM 16400000 Hz 6400000 40.0 dBmV
3 Locked SC-QAM 22800000 Hz 6400000 40.5 dBmV
4 Locked SC-QAM 29200000 Hz 6400000 41.3 dBmV
5 Locked SC-QAM 35600000 Hz 6400000 41.5 dBmV
6 Locked SC-QAM 40400000 Hz 3200000 42.8 dBmV



Current System Time:Fri Sep 9 09:14:58 2022

0

0

rancho100

Contributor

 • 

17 Messages

3 years ago

I just rechecked and I see Xfinity Support replied to the message.

It is kind of hard to follow it, when I don't get any kind of notification or email so I know they replied without revisiting the web page to check on it.

0

0

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