Frequent Connection Drops and Uncorrected Errors on 3/33 Channels (Suspected Noise on Line)

Hello @evilsnoopi3, thank you for taking the time to reach out on social media.  I understand your concern with the internet, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@evilsnoopi3 @XfinityKrista 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I reached out in a DM and was asked to provide my service address, whether I had any mesh devices, and if I have a separate router from my modem. I confirmed that I do have a separate modem and router and that the router is a mesh system (modem: MB8611, router/mesh system: AX6600). I also informed support that the blips were not limited to wifi and also occurred on wired devices.

Support confirmed "one of your signals is out of spec" and are sending a technician. I will report back if I get more information from the tech.

@evilsnoopi3 

Thanks for the update ! Good luck with it !

Walked the line with the tech. We made a couple of changes to the incoming cable topography with the hopes that it would resolve the issue:

1. We removed an old splitter and connected the feeder line directly to the line leading to my modem as it is the only cable connected device in my home. The tech observed that the splitter could cause noise in two ways: from the rust/age-related degradation and from having a connected, uncapped, unused line.
2. We replaced the filter/line connector which sat between the line coming from the main tap and my condo's cabling. This was more precautionary according to the tech but he did note that the filter/line connector was an older model.
3. We capped the final, open port on the main tap (8 way tap for a condo with 7 units; we capped the 8th); according to the tech this could also be a source of noise.

After all those changes were made I see significant improvement on the Pwr (dBmV) readings for all channels (for example, the OFDM PLC channel went from -0.7 to 2.6 and channels 2 & 3 are now at 10.5 and 10.7 respectively). I will be monitoring the network performance now to determine if this resolves the issue. The tech did indicate the next step if the problem continues would be to replace the cabling for each leg.

Thanks for the latest ! Hope that stuff does it !!