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user_y0hhls
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Wednesday, June 12th, 2024 3:43 PM

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I have an Xfinity XB7 modem/router connected to a Netgear R7000 Router that has been successfully flashed with DD WRT. So I have 2 routers.   I have purchased NordVPN and have followed the tutorial for installation on my R7000 router with DD WRT. 

When I run the command IP config the xfinity router is still showing 10.0 which is not allowing me to connect to NordVPN through the DD WRT Router Any help or suggestions would be greatly appreciated.  Thank you!

Question

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Updated 

11 months ago

90

1

0

EG

Expert

 • 

110.1K Messages

11 months ago

If you are hanging a stand-alone / separate router off of the gateway device, and the gateway is not in *bridge mode*, you are cascading 2 routing devices which will result in an undesirable "double NAT" condition on your home network. It will break some applications.
 
Google "double NAT" for info about its potential pitfalls.


You need to put the XB7 in to bridge mode. Here's how;

https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode 

3

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user_y0hhls

6 Messages

Hello, Thank you for your assistance.  I was successful in putting the XB7 in Bridge mode but I still can't connect with NordVPN.  NordVPN live chat is completely useless!

11 months ago

0

XfinityKrista

Official Employee

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1.5K Messages

Hello @user_y0hhls, thank you for taking the time to reach out on social media.  I understand your concern, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

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11 months ago

0

EG

Expert

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110.1K Messages

@user_y0hhls​ 

Are you certain that the XB7 is actually in full bridge mode ? Are you getting a public IP address assigned to your R7000's WAN interface or is it a private 10.x.x.x IP addy ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

11 months ago

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