Formal Complaint

I am very dissatisfied with Xfinity in resolving an issue with my internet service.  After waiting 10 days I had 2 service calls today to resolve an internet issue and received a text indicating all work was complete; the issue was not resolved.  I called customer service to report the issue was not resolved.  After escalation was told the 'process' was to schedule another technician to come out and start troubleshooting all over from the beginning with the earliest appointment being 2 weeks out. This is unsatisfactory.  Because the original issue was not resolved another maintenance ticket should have been opened by Xfinity. I do not believe waiting 2 weeks to start over like it was a new problem is appropriate.  I had the impression the representatives  I spoke with were speaking from a script (they called it 'the process') and were unable to help.

Very dissatisfied customer,

Robert