Formal Complaint – Unexpected $29 Monthly Internet Bill Increase

Dear Xfinity Customer Support Team,

I am writing to formally complain about the unexpected increase in my monthly internet bill.

My previous monthly bill was $56.16. However, my new bill for the November 12 – December 11 billing period has increased to $85.16, an unexpected increase of $29 per month.

I have been an Xfinity customer since October 12, 2024. I have not requested any changes to my internet service, and I do not understand why my monthly charges have increased so significantly.

I would appreciate a detailed explanation of why this increase occurred.

I am requesting that you review my account and restore my previous monthly rate of $56.16. I would also like to know whether a promotional discount has expired or been removed from my account.

I value your service, but $85.16 per month is too expensive for my current internet plan.

Please have a billing specialist review my account and respond to me in writing with a reasonable solution.

Thank you for your time and assistance.

Zeynep Celik