Formal complaint: recurring internet drops and agent conduct on Nov 6 support call

Since my service was installed a few weeks ago, my internet has dropped every 1 to 2 days and comes back after a modem reboot. It happened with my own DOCSIS 3.1 modem and still happens with the Xfinity gateway Xfinity sent me, which is in bridge mode.

On Nov 6 at 3:16 pm PST I called tech support. The agent said he needed 15 minutes to diagnose the problem, then hung up after 5 to 10 minutes without resolving it. He also asked about my family size, my weekend plans, and what I pay for service, none of which had anything to do with technical support.

I’d like to file a formal complaint and have the call recording reviewed. Please DM me and I will send my account details.