Formal Complaint: Internal Survey Manipulation and Incentive Fraud

Details of Incident: On [3/21/2026], I received a phone call from an individual claiming to be an Xfinity supervisor/representative. They offered me a promotional rate of $25 per month for a 4-year term.

To "activate" or "verify" this offer, the representative instructed me to reply with the number "9" to the text message I received from 61591. They explicitly stated this was a verification step for the discount.

The Fraud: After following these instructions, I realized that 61591 is the Xfinity NPS (Net Promoter Score) survey system. The employee used a fraudulent offer to trick me into giving them a high performance rating. I have checked my account, and the $25/month for 4 years does not exist.

My Request:

1. Investigation: I want a formal investigation into the employee who handled my previous interaction and the "supervisor" who called to solicit the survey score.

2. Honor the Offer: Since an Xfinity representative made this offer to me to gain a performance benefit, I request that Xfinity honor the $25/month rate.

3. Security Escalation: Please escalate this to the Customer Security Assurance (CSA) team as this is a breach of ethics and internal policy.