dbwjr's profile

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Tue, Apr 21, 2020 4:00 PM

Forgot Password for Gateway - Simple Fix



Recently a member of my family signed on to the Xfinity Gateway Portal ( with the default sign-on (admin/password) in order to modify a couple settings. However they stated they were prompted to change their password to make it more secure and ended up forgetting it. I searched the web for a solution on how to sign in and change/retrieve the forgotten password but surprisingly I could not find any similar situations. I tried calling up and was directed to use the XFi app to modify future settings, however I would like to be able to sign in to the Gateway to overlook the modifications my family member made.

TL;DR: forgot password to xfinity gateway and need help retrieving it


Any help is appreciated!




1 Message

2 m ago

I did a factory reset and I still cannot log in to the gateway with admin/password. I lost my password and I am trying to start over




89.1K Messages


Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on. 

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