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dbwjr
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Tuesday, April 21st, 2020 4:00 PM

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Forgot Password for Gateway - Simple Fix

Hello,

 

Recently a member of my family signed on to the Xfinity Gateway Portal (10.0.0.1) with the default sign-on (admin/password) in order to modify a couple settings. However they stated they were prompted to change their password to make it more secure and ended up forgetting it. I searched the web for a solution on how to sign in and change/retrieve the forgotten password but surprisingly I could not find any similar situations. I tried calling up and was directed to use the XFi app to modify future settings, however I would like to be able to sign in to the Gateway to overlook the modifications my family member made.

TL;DR: forgot password to xfinity gateway and need help retrieving it

 

Any help is appreciated!

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3 years ago

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EG

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103.6K Messages

4 years ago

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rjgil

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1 Message

3 years ago

I did a factory reset and I still cannot log in to the gateway with admin/password. I lost my password and I am trying to start over

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EG

Expert

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103.6K Messages

@rjgil

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 years ago

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