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Forced Upgrade FROM XB7?
I have received emails from Xfinity to upgrade my modem/router because my existing XB7 modem does not support "Genesis". I didn't see this mentioned in the current descriptions of Xfinity gateways. I searched the Overview page for 'Genesis'. The XB8 and XB7 are the highest models listed in this documentation and I don't see much difference between the two outside of more supported users: something I don't need. So what is 'Genesis' and is it a legitimate reason for going through an upgrade? Which model am I likely to receive to replace my XB7? The order page only identifies it as "New Modem". Is there any reason to upgrade a fully functioning XB7?
XfinityDena
Official Employee
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3.2K Messages
1 year ago
Great question @user_agpeu6 Check out the link: https://www.xfinity.com/network which speaks about our initiative expands our network bandwidth by making changes to how we deliver our content. Our Xfinity Internet customers enabled markets receive up to 10 times their current upload speeds at no additional cost. If your customer can't achieve the new upload speeds, you would need a new modem. Are you able to order or visit a local service center? Here is a link: https://www.xfinity.com/support/articles/schedule-appointment-online that will help you with making the appointment online. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you. You can also walk in at anytime during business hours and our team will be happy to help! Just make sure they are aware that you have the upgraded upload speeds.
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