1 Message
First time setup, Gateway blinking yellow
Gateway blinks yellow when plugged in, app won't connect. I have tried hooking up gateway to all coax outlets in the house and all give the same result.
1 Message
Gateway blinks yellow when plugged in, app won't connect. I have tried hooking up gateway to all coax outlets in the house and all give the same result.
EG
Expert
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110K Messages
6 months ago
Ok so what happens sometimes is that when a tenant moves out, Comcast comes out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal in between move-outs and move-ins. You'll likely need to book a tech visit to come out and reconnect the premises to the feed. And you'll also need to get the device activated for service once there is a connection to their system. Good luck !
(edited)
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XfinityRichard
Official Employee
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1.8K Messages
6 months ago
Hi there, @user_t4kom7 Thank you so much for reaching out regarding your modem blinking yellow. I definitely understand how frustrating this is for you, which I do apologize for. Are you still experiencing trouble connecting your modem, if you are please don't hesitate to reach back out so I can get you taken care of.-Richard
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user_n0q9vn
1 Message
25 days ago
Gateway blinking yellow
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EG
Expert
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110K Messages
25 days ago
@user_n0q9vn
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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