First gen Xfinity pods

Megacabcummins — you may be able to improve both range and reliability by using a different Wi-Fi band, assuming your devices support it. Current Xfinity xFi gateways are multi-band (2.4, 5, and 6 GHz) and normally choose the best band automatically when a device connects.

If your device is connecting on 5 or 6 GHz, the signal can become spotty at longer distances. Higher bands deliver faster speeds but have much shorter range. For most modern devices on Xfinity, 5 GHz is the sweet spot and can realistically deliver close to 1 Gbps if your internet plan supports it.

If you force the router to use 2.4 GHz only, you’ll get greater range at the expense of speed. If that still doesn’t solve the issue and you’re using an Xfinity gateway, adding Xfinity Pods (extenders) is the next best option.

@user_uj551v​ my longest distance is to my Orbi and I think that's 35'. My new PC and it's wifi antennae are 18' or so with two walls separating them. I will try the different HZ like you suggested if I can. LOL answering your own post is awesome :)

If you continue running into those issues we would also be happy to look further into that from our end. 

@XfinityJohnG​ can I just message you so I don't clog up user_uj551v's post?

Yes, you can always send a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Thanks for the reply. I was mainly trying to understand whether Xfinity would replace or upgrade my existing xFi Pods. With my original Xfinity gateway, the pods worked very well and provided solid coverage throughout my home. The newer gateway is noticeably faster, but it doesn’t seem to integrate well with the older pods, which has reduced my overall Wi-Fi coverage.

I understand the warranty limitations given the age of the pods, and I appreciate the clarification. My longer-term plan is to upgrade to a larger multi-point Wi-Fi system to cover a multi-acre property, so updated pods would have been a temporary bridge until then. I figured it was worth asking—especially since reaching Xfinity support directly for questions like this has become more difficult lately.  

btw, how would a senior tech support guy (lead/manager) get a role on the support team there helping your customers?  I think we could get megacabcummins range issues with his Orbi addressed with a few tweaks...

You're welcome, @user_uj551v. That will be so nice to have your whole property set up for internet! Sweet!

One option that may interest you. We have come out with our new Xfinity Pro service, https://www.xfinity.com/learn/internet-service/xpro. This gives you a pro WiFi extender and WiFi backup. We run whole home WiFi tests, similar to when we had xFi Complete. Depending on those results, you can get up to 2 Gen 2 WiFi extenders at no cost. That service is $15 per month. 1 Gen WiFi extenders would not be compatible with this service.